Where is my order?

Your order status is updated via email, including tracking details upon shipment. Please use this information to track your delivery.

How long will it take for my order to be shipped?

Order processing typically takes 2-3 business days.
The production phase takes 8-10 weeks.
Delivery takes place within 5-7 working days, depending on the destination geographical location.

Can I change the contents of my order?

Changes are possible within 24 hours from the moment the order is placed. It is necessary to contact customer service immediately by sending an email to info@cftdesign.com.

What happens if my order is lost or stolen?

In case of lost or stolen orders, contact our customer service immediately by sending an email to info@cftdesign.com: we will proceed with the necessary checks and start the procedures to resolve the problem.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard and American Express. We also accept PayPal.

Are my payment details secure?

Our priority is safety.
All transactions are encrypted using SSL technology and we do not store any of your payment information.

Can I pay in installments?

We offer an interest-free installment payment option through our partner Affirm.
Simply choose Affirm as your payment method during checkout.

I am having trouble with my payment. What should I do?

If you are having trouble with your payment, make sure your card information is entered correctly, including your billing address. If the problem persists, contact your bank or the issuer of the card you are using.
For further assistance you can contact us by email at info@cftdesign.com.

What is your return policy?

We accept returns within 14 days of receiving the merchandise. Items must be new and unused. Some items, such as sale or personalized items, are not eligible for return.

Dimensions, color and weight of the items are to be considered indicative. The images may be altered due to multiple factors, such as settings and screen resolution, angle, ambient light, etc. In the event of such discrepancies, returns are not accepted.
For further details and information, please contact customer service.

Can I change the color, size or finish of the product?

No changes can be made.

Please note that the dimensions, color and weight of the items are indicative. The images may be altered due to multiple factors, such as screen settings and resolution, angle, ambient light, etc. In the event of such discrepancies, returns are not accepted.

Can I return a personalized product?

Personalized items are made to order and therefore returns of this type are not accepted.

How can I initiate a return?

To initiate a return, please visit our "Returns" page and follow the instructions provided. You can also contact our customer service team for more information.

Will I be charged a fee to return a product?

Return shipping costs are the responsibility of the customer, unless the return is due to an obvious defect in the product or an error on our part.

How long does it take to process a return?

Once we receive your returned item, it takes up to 14 days to process your return and initiate a refund to your original payment method.

Can I cancel my order?

You can only cancel an order if it has not been processed.
Please note that all orders, once processed, go into production, therefore it will not be possible to proceed with cancellation.

I mistakenly returned a product that does not belong to CFT. What happens?

CFTdesign assumes no responsibility for items that do not belong to the brand and have been returned in error.
We recommend that you carefully check the products before making a return.

How can I create an account?

You can create an account by clicking the "Sign Up" button on our website, then follow the instructions to enter your personal information and create a password.

I forgot my password. What should I do?

If you have forgotten your password, click the " Forgot Password " link on the login page. You will be prompted to enter your email address and we will send you instructions to reset your password.

How can I update my account information?

Log in to your account and go to the "Account Settings" page. Here you can update your personal information, shipping address, and payment methods.

Is my personal information secure?

Data security is our priority. We use advanced encryption and appropriate security measures to protect your personal information. We do not sell or share your information with third parties.

How can I purchase a gift card?

Gift cards can be purchased directly on our website. Simply go to the "Gift Card" section, choose the desired amount and proceed to payment.

Can gift cards be used with other discount codes?

Yes, gift cards are treated as a form of payment, so they can be used in conjunction with any active discount codes.

What happens if I lose my gift card?

Treat your gift card like cash; if lost, it is not replaceable.§
However, if you have your original purchase receipt or confirmation email, please contact our customer service for assistance.

Can I refund or exchange a gift card?

Gift cards are non-refundable and cannot be exchanged for cash. Be sure to review our gift card terms and conditions at the time of purchase.

Do you offer a warranty on your products?

The warranty for manufacturing defects of our products is 2 years and the date starts from the delivery of the same.

For the warranty to be valid, it is necessary and indispensable to have the data provided during the purchase phase, the product code, specific and precise information regarding the defect and the affected part (photo, video, accurate description of the problem, etc.).

In case the information is not available or complete, we reserve the right not to apply the guarantee.

The following are excluded from the warranty:

• damage caused by contact and/or use of unsuitable and non-recommended cleaning products, such as for example : chemical solvents, paints, bleach, ammonia, acid compounds, and all products not suitable for cleaning the surface to be treated;
• damage caused by improper and/or non-recommended and/or non-compliant maintenance with the instructions provided;
• wear and tear of the product due to normal use of the same;
• products that show burns, scratches, marks, cuts and any other damage caused by improper and/or incorrect use of the product and/or caused by animals;
• products transported without the original packaging as supplied at the time of purchase and delivery;
• products that show any damage caused by incorrect and/or improper assembly and/or assembly that does not comply with the instructions provided;
• products with variations in color and/or texture caused by improper/non-compliant use and/or normal use;
• damages of any nature not attributable to manufacturing defects.

In the event that the damage is found to fall within the reasons listed above, we reserve the right to charge the customer for transport and repair costs of the product.

Can I order a product that is currently out of stock?

For out of stock products we offer the option " Email me when back in stock ". You will be notified by email as soon as the item is back in stock.

Do you have a physical store?

Yes, we have a physical showroom in the province of Venice. You can find directions to reach us in the " Where to find us " section.

I can't find what I'm looking for, can I contact you?

Our site has a "search" function, where you can enter the type of product you are looking for, its category or subcategory.
If you are looking for something that is not present, or if you need a custom or personalized product, you can contact customer service at info@cftdesign.com.

Can I customize a product?

Our products can be customized by selecting the size, material or finish using the buttons on the product page.

If you would like options that are not available on the site, you can contact customer service at info@cftdesign.com to receive more information and assistance.

How do I know if the product I purchased will fit in the elevator, stairwell or front door?

The product sheet contains information on the dimensions of the item you want to purchase.

It is essential to verify this information, as CFTdesign does not assume responsibility for packages that, due to their size, do not fit into the elevator, stairwell, entrance door or any other entrance.

I have a question that is not listed here. How can I contact customer service?

You can contact our customer support team by clicking the "Contact Us" link on our website or send an email to info@cftdesign.com, specifying your request.
Our team is ready to assist you with any questions or concerns you may have.